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This module is designed to introduce the student to the primary skills needed to be successful in the hospitality industry with a focus on communication. Students will gain knowledge of the fundamentals of delivering exceptional customer service and develop valuable skills for reducing stress while fulfilling the requests of even the most demanding guests.
Upon satisfactory completion of this module, aparticipant should have the ability to:
2 sessions of 4 hours for a total of 8 hours
Maximum capacity of 24 participants
Hassan CostantiniManager of Planning & Business DevelopmentPhone: (+970) 2 2741241 ext 2430
hassanc@bethlehem.edu