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Bethlehem University Vocational Training Curriculum for the Tourism Industry

Front Office Management Cluster

FOM-120 Module: The First Impression-- Registration/Check-in Process

Module Description & Objectives:

This module covers the hotel registration or check-in process. Upon completion of this module, the participants should have the ability to handle the requirements and processes in guest registration given the different reservation set-ups.


Module Learning Outcomes:

Upon satisfactory completion of this module, a participant should have the ability to:

  1. List the steps of the registration process from the viewpoint of a Front Desk Agent.
  2. Explain the nature and use of registration records and registration forms
  3. Differentiate the factors that affect the room and rate assignment.
  4. Identify the different modes of payment acceptable at the Front Desk.


Prior Learning/Prerequisites:

Participants must successfully complete FOM-110 the Hotel Reservation Process before proceeding.  Ideally, each participant should have taken previous courses such as Principles of Tourism and Principles of Management.


Program Duration & Capacity:

Two (2) sessions, three (3) hours each.  Maximum 25 participants.


Target Group:

The target group is students interested in front-of-the-house positions of a hotel, specifically in the Front Office Department.


Hassan Costantini
Manager of Planning & Business
Phone: (+970) 2 2741241 ext 2430



Bethlehem University in the Holy Land
Phone: +972-2-274-1241
Fax: +972-2-274-4440
Bethlehem, Palestine
Bethlehem University Foundation
Phone: +1-240-241-4381
Fax: +1-240-553-7691
Beltsville, MD USA