The Hotel Reservation Process

FOM-110 Module: The Hotel Reservation Process

Module Description & Objectives:

This module will cover the basic procedures in a hotel reservation process.  Through lecture-discussions and hands-on activities, each participant will learn how to manually handle the reservation function.

Module Learning Outcomes:

Upon satisfactory completion of this module, a participant should have the ability to:

  1. Identify the sources of reservations
  2. Describe the types of reservations.
  3. Enumerate the typical activities associated with the reservations process.
  4. Apply the basic steps in handling reservations.

Prior Learning/Prerequisites:

Participants must successfully complete FOM-101 Welcome to the Front Office Department! before proceeding.  Ideally, each participant should have taken previous courses such as Principles of Tourism and Personality Development.

Program Duration & Capacity:

Three (3) sessions, three (3) hours each.
Maximum 25 participants.

Target Group:

The target group is students interested in front-of-the-house positions of a hotel, specifically in the Front Office Department.