The Last Impression – Check-out and Settlement

FOM-140 Module: The Last Impression – Check-out and Settlement

Module Description & Objectives:

This module covers the steps of hotel check-out and account settlement process.  Upon completion of the module, the participants should be able to process a guest’s request for account settlement as quickly and efficiently as possible while maintaining a control system for both the guest and the property.

Module Learning Outcomes:

Upon satisfactory completion of this module, a participant should have the ability to:

  1. Identify and describe the important functions of the check-out and settlement processes.
  2. Outline the basic steps using the appropriate phraseologies of the check-out and settlement process.
  3. Describe the accepted methods of settlement of guest account.
  4. Enumerate the different check-out process options available to the guests.
  5. Explain the late check-out policies.
  6. Understand the use of a guest history record.

Prior Learning/Prerequisites:

Participants must successfully complete FOM-130 before proceeding.  Ideally, each participant should have taken previous courses such as Principles of Tourism and Principles of Management.

Program Duration & Capacity:

Four (4) sessions, three (3) hours each.  Maximum 25 participants.

Target Group:

The target group is students interested in front-of-the-house positions of a hotel, specifically in the Front Office Department.