Degree Category: Bethlehem University Tourism Institute

The Last Impression – Check-out and Settlement

FOM-140 Module: The Last Impression – Check-out and Settlement Module Description & Objectives: This module covers the steps of hotel check-out and account settlement process.  Upon completion of the module, the participants should be able to process a guest’s request for account settlement as quickly and efficiently as possible while maintaining a control system for both […]

Module: The Guest Stay

FOM-130 Module: The Guest Stay Module Description & Objectives: This module revolves around the key functions of the Front Office Department throughout the duration of the guest’s stay.  Upon completion of this module, the participants should be able to identify key responsibilities of a Front Office Agent responsibilities and inter-departmental communications & coordination with other departments during […]

The First Impression-Registration/Check-in Process

FOM-120 Module: The First Impression-Registration/Check-in Process Module Description & Objectives: This module covers the hotel registration or check-in process. Upon completion of this module, the participants should have the ability to handle the requirements and processes in guest registration given the different reservation set-ups. Module Learning Outcomes: Upon satisfactory completion of this module, a participant […]

The Hotel Reservation Process

FOM-110 Module: The Hotel Reservation Process Module Description & Objectives: This module will cover the basic procedures in a hotel reservation process.  Through lecture-discussions and hands-on activities, each participant will learn how to manually handle the reservation function. Module Learning Outcomes: Upon satisfactory completion of this module, a participant should have the ability to: Identify the […]

Welcome to the Front Office Department!

FOM-101 Module: Welcome to the Front Office Department! Module Description & Objectives: This is an introductory module focused on Hotel Front Office Operations.  It starts with how hotel job positions and departments are organized and the role of the Front Office Department in such organizations.   It will also cover hotel room types and features based on hotel […]

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