Cross Cultural Communication Skills

Module Description & Objectives: In this module, students will be familiarized with the core intercultural communication competencies necessary to deliver exceptional service in the hospitality industry. Students will assess their individual cross-cultural knowledge and skill and learn techniques for recognizing and accommodating for cultural differences in communication styles. Through in-class practice, students will improve their […]

Communication in the Hospitality Industry

Module Description & Objectives: This module is designed to introduce the student to the primary skills needed to be successful in the hospitality industry with a focus on communication. Students will gain knowledge of the fundamentals of delivering exceptional customer service and develop valuable skills for reducing stress while fulfilling the requests of even the most demanding guests. Module […]

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