Cross Cultural Communication Skills

COM-110 Module: Cross-Cultural Communication Skills Module Description & Objectives: In this module, students will be familiarized with the core intercultural communication competencies necessary to deliver exceptional service in the hospitality industry. Students will assess their individual cross-cultural knowledge and skill and learn techniques for recognizing and accommodating for cultural differences in communication styles. Through in-class […]

Communication in the Hospitality Industry

COM-101 Module: Communication in the Hospitality Industry Module Description & Objectives: This module is designed to introduce the student to the primary skills needed to be successful in the hospitality industry with a focus on communication. Students will gain knowledge of the fundamentals of delivering exceptional customer service and develop valuable skills for reducing stress while fulfilling the […]